When Good Tech Isn't Enough: How Governance Failures Cost a $3.1M SaaS Company Its Customers

https://elliottkykp923.yousher.com/when-good-tech-isn-t-enough-how-governance-failures-cost-a-3-1m-saas-company-its-customers

How a $3.1M SaaS Company with Top-Tier Tech Stack Lost Customer Trust In year three a U.S.-based B2B SaaS firm—call it NexusForms—had $3