When a SaaS Company Tried to Migrate Billing Without Owning the Fallout: Priya's Story
https://zulu-wiki.win/index.php/How_Technical_Leaders_Turn_Legacy_Commerce_into_Composable_Commerce_with_commercetools
Priya was the VP of Engineering at a mid-stage SaaS company that had outgrown its patched-together billing system. Customers were furious about invoicing errors. Salespeople lost deals because pricing couldn't be modeled