Voice AI sometimes misunderstands details like order numbers, causing...

https://deanssuperchat.capitaljays.com/posts/should-i-use-a-separate-verifier-model-or-the-same-model-to-self-check

Voice AI sometimes misunderstands details like order numbers, causing confusion. Using identifier readback—where the system repeats B3172 back to the customer—helps catch errors early