Voice AI sometimes gives wrong answers because it misunderstands or guesses...

https://www.bookmark-fuel.win/ever-wonder-why-voice-ai-sometimes-messes-up-answers-often-it-s-because-the

Voice AI sometimes gives wrong answers because it misunderstands or guesses without solid data. Catching errors early helps avoid frustrating customers. One simple control is readback: having the system repeat order IDs to confirm accuracy