Voice AI can slip up by mishearing or misinterpreting info, leading to wrong...

https://technivorz.com/how-do-i-design-a-spelling-alphabet-that-works-on-narrowband-phone-audio/

Voice AI can slip up by mishearing or misinterpreting info, leading to wrong answers. Catching errors before they reach customers is key. One practical step: use readback for order IDs to confirm accuracy