Voice AI can slip up by mishearing or guessing answers, leading to mistakes...

https://www.rankbookmarkings.win/voice-ai-can-give-wrong-answers-when-it-misunderstands-info-or-guesses-without

Voice AI can slip up by mishearing or guessing answers, leading to mistakes that frustrate customers. A simple way to catch errors before they reach callers is by using readbacks—having the system repeat order IDs for confirmation