Voice AI can mix up answers when it misunderstands input or pulls data too...

https://www.bookmark-zulu.win/voice-ai-can-give-wrong-answers-when-mishearing-or-misinterpreting-info

Voice AI can mix up answers when it misunderstands input or pulls data too soon. A smart way to catch these mistakes before they reach the customer is by confirming details like order IDs through a quick readback