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Voice AI can slip up by mishearing or guessing, leading to wrong answers that...

https://felixssuperperspective.brightsora.com/posts/what-is-hallucination-on-hallucination-in-rag-exploring-the-flawed-retrieval-premise-and-error-compounding

Voice AI can slip up by mishearing or guessing, leading to wrong answers that frustrate customers. A practical way to catch errors early is using a simple readback—like repeating an order ID aloud to confirm it’s correct before processing