When checkout stops working, a dispensary needs more than a support email address. It needs to know who responds, what happens next, and how staff can keep records safe during the incident
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An unclaimed order is unfinished work: it may still reserve inventory, hold a payment authorization, or wait in a picking area. Massachusetts dispensaries need a consistent policy for when such an order expires and how it is closed
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Daily closeout should explain the shift, not just produce a total. For teams using IndicaOnline in Massachusetts, a repeatable routine connects receipts, payments, inventory changes, and unresolved exceptions
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A product labeled CBD does not automatically belong in the same retail workflow as regulated marijuana. Massachusetts businesses should classify the product and selling channel before choosing a POS category
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