Listen without rushing to fix things. Ask what would help and offer one small...

https://kilo-wiki.win/index.php/Is_It_Enabling_If_I_Help_Them_Make_an_Appointment%3F

Listen without rushing to fix things. Ask what would help and offer one small step, such as sitting with them while they call for support. Try: “I’m here. What feels manageable today?” Keep clear boundaries. Support may take more than one conversation.