A bad review or viral complaint can feel like a direct threat to your bottom...

https://louisdrxt919.image-perth.org/how-to-handle-vague-accusations-that-kill-your-conversion-rate

A bad review or viral complaint can feel like a direct threat to your bottom line, but reacting impulsively usually does more harm than good. When you lose your cool, you turn a small friction point into a brand-defining crisis